Privacy Policy

Last updated: 2026

Version: 1.0

1. Data Controller

The data controller is a sole trader operating this website in the United Kingdom. If you need to contact the data controller, please use the contact details provided on this website.

2. Personal Data We Collect

We collect and process personal data only when it is necessary for the operation of our services and communication with users. This may include:

• Email address (if you contact us by email)
• Phone number (if you contact us by phone)
• Name and any information you voluntarily provide in your enquiry
• Technical data such as IP address, browser type, device information, and access logs generated automatically by the web server

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and communicating with you
• Providing quotes and managing potential or existing services
• Ensuring website security and preventing misuse or fraud
• Maintaining basic website functionality and performance

4. Lawful Basis for Processing

We process personal data under the following lawful bases under UK GDPR:

• Legitimate interests – for communication, business operations, and security
• Pre-contractual necessity – when responding to enquiries or providing quotations
• Legal obligation – where required by applicable law

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. In most cases, this is between 12 and 24 months after the last interaction, unless a longer retention period is required by law or for legitimate business purposes.

6. Cookies

We do not use tracking cookies for advertising or profiling purposes. Only essential cookies may be used where required for basic website functionality, security, or server operation.

7. Third-Party Services

This website may include links to third-party services such as Google reviews or map services. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies separately.

8. Data Sharing

We do not sell or rent personal data. We may share limited data with trusted third-party service providers (such as hosting providers, email providers, or IT service providers) strictly where necessary for business operations. All such providers are expected to handle data securely and in compliance with applicable data protection laws.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

10. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request data portability where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Information Commissioner’s Office (ICO): https://ico.org.uk

11. International Users

If you access this website from outside the United Kingdom, please be aware that your information may be processed in the UK, where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us via the email or phone number provided on this website.

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